CompuMark/Clarivate Analytics
CompuMark/Clarivate Analytics
CompuMark/Clarivate Analytics
Overview
The Problem: Internal employees (analysts) were hitting roadblocks when using the company’s proprietary software resulting in decreased efficiency.
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Why?: Analysts either had to stay over time to finish their daily quota or did not finish their work. By increasing the analyst’s efficiency, more cases could be completed daily and in a timely manner.
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Impact: Our findings, insights, and recommendations kicked off a project within CompuMark that was aimed at significantly improving the proprietary software by the Chief System Architect and the Director of Transformation.
Skills: Contextual Inquiry, Qualitative Analysis, Affinity Mapping
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My Role: UX Researcher
Deliverable: A report and presentation containing insights and recommendations.
Overview
The Problem: Internal employees (analysts) were hitting roadblocks when using the company’s proprietary software resulting in decreased efficiency.
​
Why?: Analysts either had to stay over time to finish their daily quota or did not finish their work. By increasing the analyst’s efficiency, more cases could be completed daily and in a timely manner.
​
Impact: Our findings, insights, and recommendations kicked off a project within CompuMark that was aimed at significantly improving the proprietary software by the Chief System Architect and the Director of Transformation.
Skills: Contextual Inquiry, Qualitative Analysis, Affinity Mapping
​
My Role: UX Researcher
Deliverable: A report and presentation containing insights and recommendations.
Overview
The Problem: Internal employees (analysts) were hitting roadblocks when using the company’s proprietary software resulting in decreased efficiency.
​
Why?: Analysts either had to stay over time to finish their daily quota or did not finish their work. By increasing the analyst’s efficiency, more cases could be completed daily and in a timely manner.
​
Impact: Our findings, insights, and recommendations kicked off a project within CompuMark that was aimed at significantly improving the proprietary software by the Chief System Architect and the Director of Transformation.
Skills: Contextual Inquiry, Qualitative Analysis, Affinity Mapping
​
My Role: UX Researcher
Deliverable: A report and presentation containing insights and recommendations.
User Experience Design and Research
Hi, my name is Pooja!
I am currently a UX Researcher at Bristol-Myers Squibb with a Master of Science in Human Factors in Information Design from Bentley University. I also have my Bachelor of Arts in Anthropology from Rutgers University.
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My educational background in Anthropology and Human Factors and my experience in UX research/design, recruiting, and sales provide me with unique set of social and analytical skills. Skills that I utilize to understand users and improve their experiences with technology.
I truly enjoy learning about human behavior and culture and how that impacts an individuals interactions with the world around them. I want to use that knowledge and understanding to create intuitive technology which empowers people to improve their lives.
Fun Facts About Me:
Avid Traveler
I am crazy about traveling and experiencing new cultures. I am intrigued by how culture impacts people's behavior and the way they see the world.
Bollywood Dancer
I have been dancing since I was 7 years old. I am classically trained in Bharatanatyam and have performed Bollywood dances on many occasions. I love dance and have volunteered as a Bollywood choreographer for almost 13 years.
Animal Lover
I love animals of all sizes! I have had many pets over the years including fish, parakeets, cats, and now a dog!
